Your satisfaction is our top priority. If your purchase doesn’t meet your expectations, please review our detailed refund and return guidelines below.
We accept returns within 30 calendar days of delivery. Requests submitted after this 30-day period will not be eligible for a refund.
To qualify for a return, items must meet all of the following requirements:
- No signs of wear, tear, or laundering
- All original brand tags, labels, and packaging intact
- Unaltered condition (no cuts, alterations, or customizations)
Non-Returnable Items
For hygiene and quality control reasons, certain items are final sale and cannot be returned. This includes products explicitly marked “non-returnable” on their product pages, as well as all final sale merchandise. Exclusions are clearly indicated at the time of purchase.
We currently do not offer direct exchanges for size, color, or style adjustments. If you wish to receive a different item, please place a new order for your desired product, then initiate a return for your original purchase to receive a full refund (subject to eligibility rules).
Defective or Incorrect Shipments
In the event of a defective item or incorrect product delivery, our team reserves the right to offer either a complimentary replacement or a full refund, based on inventory availability and the nature of the issue.
Shipping cost responsibilities vary based on the reason for return:
- Defective/wrong items: We will cover all return shipping expenses, and provide a prepaid return label where available.
- Change-of-mind returns (e.g., incorrect size chosen, change of preference): The customer is responsible for all return shipping fees.
- Original shipping fees: Initial delivery charges are non-refundable, unless the return is a direct result of our error (e.g., wrong item shipped, defective product).
To initiate a return, please follow these steps:
- Email our support team at [email protected] with your order number and a detailed reason for return.
- For defective items, attach clear, high-resolution photos that show the issue (e.g., stitching defects, material flaws).
- Our team will review your request within 1–2 business days, confirm approval, and send you a detailed set of return instructions.
Once we receive and inspect your returned item (and confirm it meets eligibility criteria), we will send you an email notification. Approved refunds will be processed to your original payment method within 5–10 business days.
Note: Additional processing time may be required by your bank or credit card issuer to post the refund to your account. This is beyond our control.
If you have not received your refund within the 5–10 business day window:
- First, check with your bank or credit card provider—refunds may take extra time to appear on your statement.
- If the refund is still not reflected after verifying with your financial institution, contact our support team at [email protected] for further assistance.
For orders shipped to Canada:
- All duties, taxes, and customs fees assessed by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable.
- Upon approved return, we will refund the product’s purchase price (and original shipping fees only if required by law and the return is due to our error). Duties, taxes, and customs charges are excluded from all refunds.
