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      FAQs for Tops

      1. What is your process for defective items?
        In the unlikely event you receive a defective product, please email our support team at [email protected] with the following details: your order number, a clear description of the issue, and high-resolution photos that show the defect. Our dedicated quality assurance team will review your request and provide a tailored solution within 24–48 hours.
      2. How long does shipping take?
        Estimated delivery timelines are listed on every product page and fully outlined in our official Shipping Policy. Timelines begin the next business day after your order is placed. For example, orders placed on Friday will start processing on the following Monday. You will receive a tracking number via email as soon as your package ships. Please note that holidays and weekends may extend delivery windows.
      3. Do you offer product exchanges?
        We do not offer direct product exchanges. For a faster replacement experience, we recommend initiating a return for your original item (per our Return Policy) and placing a new order for your desired size or color separately. This ensures you get your preferred product as quickly as possible.
      4. How can I return a product?
        To start a return, contact our support team at [email protected] with your order number and the specific item you wish to return. We will promptly send you a customized return form and detailed shipping instructions. Please note that returns must be initiated within 30 days of your delivery date to be eligible.
      5. Why is the “Add to Cart” button not working?
        An inactive “Add to Cart” button typically stems from one of three common issues: the product is currently out of stock, your shipping country/region has not been selected (check the header of our website), or the item is unavailable for delivery to your location. Try refreshing the page or updating your shipping country settings to resolve the issue.